Skill India CSC (Rural & Urban Development Projects)





                        In order to provide the much needed thrust on financial inclusion, a flagship programme called the Pradhan Mantri Jan-Dhan Yojana (PMJDY) was announced by Hon. Prime Minister in his independence day address on 15th August 2014, with an objective to take banking services to the unbanked and under banked areas. After initial implementation of the programme, over 12 crore bank accounts have been opened under the PMJDY. It is important to make these accounts active and operational. Business Correspondents / Business Facilitators (BC / BF) acts as a bridge between Bank branches and the people in the area. BC / BF is the first point of contact and front face of the bank branch to the people and they would help to make these accounts operational. A few field level studies reveal that the BCs though well versed with technologies like handling POS devices, Micro ATMs and Bio metric devices etc., are lacking in knowledge of basic banking products and services. It has, therefore, been felt necessary that the BCs need to be imparted the desired knowledge. Indian Banks Association has made it mandatory to certify BC Agents by IIB&F after 3 days of training.In this context IIB&F has launched a certificate examination with the following objectives.

About IIBF

Indian Institute of Banking & Finance, a body of banks and financial institutions and professionals in banking and finance industry in India, was established on 30th April, 1928, at the initiative of few eminent bankers, businessmen and industrialists of India


The mission of the Institute is to develop professionally qualified and competent bankers and finance professionals primarily through a process of education,
training, examination, consultancy/counseling and continuing professional development programmes.


Business Correspondents / Business Facilitators (BC/BF) will help banks in:
→Identifying potential customers.
→Advising / counseling village people about appropriate bank products
and services.
→Helping villagers in completing formalities that are needed to transact
with banks.
→Educating customers about terms of sanction, repayment and recovery.
→Putting through / helping in Putting through basic and small-value
transactions of rural people.

This course is aimed at providing the knowledge inputs and skill sets to BC / BFs.The objective of the course is, therefore, to provide basic knowledge in banking operations and help the BCs in developing an overall understanding of the following aspects :

1. The role / functions of banks.

2. The basics of banking operations and procedures.

3. Role and function of BC / BFs.

4. Financial advising and counselling.

5. PMJDY scheme.


Candidates with SSC/SSLC/Matriculation or equivalent qualification will be eligible for admission.


Course for Business Correspondents/Business Facilitators


Examination will be conducted in English and Hindi. Institute will offer examination in other vernacular languages in due course. Please refer the website for update on medium of examination.


a) Internal assessment

⇒Internal Assessment will be for 40 marks (by the accredited training institutes) which will, among others, cover the following areas:-
⇒Candidate’s familiarity with the asset products and schemes for financing in rural areas.
⇒Candidate’s involvement and participation in the class-room discussion and activities
⇒Candidate’s participation in the simulation exercises like role-play, case discussions etc;
⇒Candidate’s application in class-room exercises like filling up of account-opening forms, loan applications, documents etc;

⇒Candidates will undergo an examination with a question paper containing approximately 60 multiple-choice objective type questions for 60 marks based on the courseware prescribed for the course.
⇒Candidate has to secure in all 50% or more marks in the internal assessment and examination to be declared as pass, with a minimum of 20 marks each from internal assessment and examination.
⇒Examination will be held in offline mode (paper & pencil) only.
⇒The duration of the written examination will be 75 minutes.

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